Privacy Policy

1. Information We Collect

We may collect information you provide directly to us through our website, consultation forms, phone calls, text messages, email, or other communications. Depending on how you interact with us, this information may include:

• Name, email address, and telephone number.
• Service or property address, city, state, and ZIP code.
• Property type and the service or solution you are interested in.
• Information you include in a project description, message, or service inquiry.
• Your acknowledgment of our Terms & Conditions and Privacy Policy.
• Your communication preferences and, where applicable, your consent to receive calls or text messages.

When you use the website, we may also receive limited technical information automatically, such as browser or device information, the page from which a form was submitted, and information necessary for website security and reliable operation.

2. How We Use Information

We may use information we collect to:

• Respond to questions, requests, and service inquiries.
• Provide information about solar power, fiber internet, home security, installations, repairs, upgrades, or related services.
• Schedule or confirm consultations, appointments, installations, or service visits.
• Communicate with you by phone, text message, or email when appropriate to your inquiry and communication preferences.
• Maintain records of customer and prospective-customer interactions.
• Operate, maintain, troubleshoot, secure, and improve our website and internal workflows.
• Comply with legal obligations and protect our rights, users, systems, and business operations.

3. Calls and Text Messages

If you voluntarily provide a mobile number and opt in to text or phone communications, SSI Utility Group may contact you about your service inquiry, including responses to questions, service details, scheduling, appointment confirmations, and related conversational or transactional communications.

Message frequency varies. Message and data rates may apply. You may reply STOP to a text message to opt out of future text messages from that messaging program, or reply HELP for assistance. Consent to receive text messages is not required as a condition of purchasing goods or services.

SMS consent and mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver communications or operate our systems, subject to appropriate use restrictions.

4. How We Share Information

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Service providers that help us host the website, process form submissions, maintain records, send communications, or provide technical support.
• Service partners or providers involved in evaluating, scheduling, installing, repairing, upgrading, or otherwise fulfilling a service you request, when disclosure is reasonably necessary for that purpose.
• Professional advisers, regulators, law-enforcement authorities, courts, or other parties when required by law or reasonably necessary to protect legal rights, safety, or security.
• A successor or acquiring organization in connection with a merger, reorganization, financing, sale of assets, or similar business transaction, subject to applicable law.

We do not sell personal information for monetary consideration.

5. Website Hosting and Service Providers

Our website is hosted using Google Firebase Hosting. Information submitted through our website may be transmitted to and processed through Google-based services and other service providers we use to support website forms, records, communications, and business operations. Those providers may process information on our behalf under their own infrastructure and security practices.

6. Data Retention

We retain personal information for as long as reasonably necessary to respond to your inquiry, provide requested services, maintain business and service records, resolve disputes, enforce agreements, meet legal or regulatory obligations, and support legitimate operational needs. Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure. No website, transmission method, or storage system can be guaranteed to be completely secure, so we cannot guarantee absolute security.

8. Your Choices

You may choose not to provide certain information, although doing so may limit our ability to respond to or fulfill a service request. You may also ask us to update or correct information you previously provided. To stop receiving text messages, follow the opt-out instructions described above. You may also contact us directly regarding your communication preferences.

9. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are intended for adults seeking information about home or property services. We do not knowingly collect personal information from children under 13 through this website. If we learn that such information was submitted without appropriate authorization, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material updates, we will post the revised policy on this page and update the effective date.

12. Contact Us

If you have questions about this Privacy Policy, your information, or your communication preferences, contact SSI Utility Group:

Email: support@ssiutilitygroup.com
Phone: (919) 283-3893
Website: ssiutilitygroup.com